Tracking Your Order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Finding Your Order Status

The status of your order is easy to find:

  • Check your email. You are required to enter an email address during Checkout, so that you will receive updates about the status of your order. Once all or part of your order has shipped, you will receive an email with a tracking number. If you selected store pick up for your order, you will receive an email to advise when it is ready to be picked up. Please do not go to the pick up location until you receive this email.
  • Visit the website. You may sign in to your account for your Order History at any time. Information about your open orders, tracking, and past orders is available.

When Can You Track Your Order?

You will receive a tracking number in one or more emails as your order ships. At our distribution centres, tracking numbers are assigned to packages once they are finished be packed and are ready for courier pick-up. However, it may take up to 48 hours before the package is picked up and checked into the carrier’s tracking system. Even when your package has already shipped from a distribution centre use and is on its way to the shipping destination, the carrier may not be able to provide any tracking information for your package for up to 48 hours.

How is the Order Number Different From the Tracking Information?

The status of your order is supplied by and can be viewed by logging into your account and reviewing your order history. It represents the progress of your order between the time it is placed and the time it ships from a distribution centre.

Once your order leaves a distribution centre, it is handled by a carrier that will provide tracking information until your order is delivered. Please note that tracking information may not be available for up to 48 hours after an item is shipped. Tracking information is accessible from the tracking number link included in your shipping email and within your Order History on our website when it becomes available.

All questions regarding the status of a package with a tracking number should be directed to the shipping company.

If you still have questions about your order, please contact our Customer Service.